Delicozy Beverages

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Refund and Returns Policy

Returns:

  • We strive for customer satisfaction and accept returns for eligible products within 14 days of delivery.
  • To initiate a return, please contact our customer support team with your order details and reason for return.
  • Returned products must be unused, in their original packaging, and in resalable condition.
  • Once we receive and inspect the returned items, we will issue a refund to the original payment method, excluding any shipping fees.

Cancellation:

  • If you wish to cancel an order, please contact us as soon as possible.
  • Orders can only be canceled before they are processed and shipped.
  • Once an order has been shipped, it cannot be canceled, but you may initiate a return following our returns policy.

Damaged or Defective Products:

  • In the rare event that you receive a damaged or defective product, please contact us immediately.
  • Provide detailed information and, if possible, include photos of the damaged or defective item.
  • We will arrange for a replacement or refund, depending on your preference and product availability.

Refunds:

  • Refunds for eligible returns or canceled orders will be processed within a reasonable timeframe.
  • The refund amount will exclude any shipping fees unless the return is due to our error.
  • Refunds are issued to the original payment method and may take several business days to reflect in your account.

Exceptions:

  • For hygiene reasons, certain products, such as food items, may not be eligible for return unless they are damaged or defective.
  • Personalized or custom-made products may also be excluded from our standard return policy.
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